Frequently Asked Questions
Everything you need to know about protecting your home with BugMD.
Are BugMD products safe to use around children and pets?
Yes, many of our products are formulated with plant-powered ingredients like essential oils, making them safe for use around kids and pets when used as directed.
How long does shipping typically take?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3 to 7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can contact our support team to initiate a return for a refund.
Do I need to dilute the concentrates?
Yes, our Pest Control Essential Oil Concentrates are designed to be mixed with water in our reusable spray bottles. Specific mixing instructions are provided on the product label.
Can I use BugMD products outdoors?
While many of our products are designed for indoor perimeter protection, certain items like our Mosquito patches and outdoor sprays are specifically formulated for exterior use.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and shopPay.